Returns & Exchanges
At BETAFPV, we stand by the quality of our drones and components, offering a 30-day return window for items in original, unused condition to ensure your flight experience is nothing short of exceptional. Please note that products damaged due to pilot error or crashes are not eligible for standard warranty claims.
Submit a Support Ticket
Contact our customer service team through the official support portal with your order number and a detailed explanation of the issue.
Technical Evaluation
Our engineers will review your request and may ask for photos or video footage to determine if the issue is a manufacturing defect or user-related.
Ship the Product
Once your Return Merchandise Authorization (RMA) is approved, securely package your items and ship them to our designated service center using a tracked shipping method.
Refund or Replacement Processing
Upon receipt and inspection of the hardware, we will issue a full refund to your original payment method or ship out a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing